Customer Service
Placing an Order
Kagome accepts orders via on-line or via phone at 1-800-461-5236. After placing your order online, you will receive a confirmation email that your order has been received. Your order will be processed and shipped within 2-3 business days. Once the product has been shipped, you will receive an email with a delivery date estimate and tracking number. Your credit card will be billed upon the shipment of your product order.
If you placed the order via the 800# and do not have an email address, the customer service representative will inform you of the approximate delivery time, upon placing your order.
Payment Information
We accept the following methods of payment online: Visa, Master Card, American Express, Discover Card and JCB.
Tracking an Order
Once your order has been shipped, you can track the delivery of your package, by going to http://www.fedex.com/us/ and entering your tracking number or by calling FedEx at 1-800-463-3339. When online, simply fill in your tracking number and receive real time information on the status of your delivery.
If you placed your order by phone and do not have a tracking number, please call Customer Service at 1-800-461-5236 to track your order.
Sales Tax
There is no sales tax on Kagome juice products ordered via phone or internet.
Shipping Methods & Rates
Kagome products may be shipped anywhere within the continental United States. Your order will be processed and shipped within 2-3 business days (excludes weekends) via Federal Express ground. Allow 3-5 business days for delivery.
Please give us a complete street address as Federal Express does not deliver to post office boxes.
Shipping & Handling charges are calculated based on the total weight and destination of your order for delivery within the continental U.S. An actual cost will be given at the time your order is placed. For a limited time, Kagome is offering $4.99 Shipping on any product that you buy online.
Cancelling an Order
If for some reason, you wish to cancel your order once you’ve received notification that your order has been received, please contact customer service at 1-800-461-5236 to request that your order be cancelled. If your order has not yet been processed, we will cancel your order. However, if your order has already been processed and is ready to ship, we can not process a cancellation. The customer service representative will be able to inform you about the status of your order.
Return & Exchange Policy
Kagome guarantees complete satisfaction. If, for any reason, the Kagome product does not meet your expectations, simply email us at [email protected] or call our customer service line at 1-800-461-5236 and a customer service representative will assist you.
In the event that you receive damaged product, please contact our customer service line at 1-800-461-5236 within 5 business days of receiving your package. Please retain all packaging material for our freight carrier’s collection.
Email or call us at 1-800-461-5236 with any questions or if you require additional information.
Out of Stock Items
If an item is out of stock, you will be notified when attempting to place your order that the product you are ordering is currently out of stock. Out of stock items generally arrive in our warehouse within 3 to 5 business days. If you provide us with your email address, we can notify you once the product is in stock. Otherwise, you can check back within 3 to 5 business days to see if the product is available.
Contact Us
We can be reached via email at [email protected], by phone 1-800-461-5236 or by mail:
Kagome Inc.
353 Vintage Park Drive, Suite G
Foster City, CA 94404
650-349-2271
Privacy & Security
Kagome Inc. has created a privacy policy to demonstrate our firm commitment to your privacy.
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